FAQ

Where and when is possible to rent a bike?

Bikes are available in 7 Czech cities: Prague, Brno, České Budějovice, Frýdek-Místek, Liberec, Olomouc and Ostrava.

You can rent Rekola bikes 24/7 from 21st March till the end of November (or longer if the weather is good).

Parking and designated zone

Rekola are station-less bikesharing. So you can park bikes almost anywhere, no need to look for a station. We recommend parking in bike racks (you can find them in our app marked with P).

Please be considered to other people's space, crowded areas and don't park at public transportation stops.

Zone is designated area in the city where bike can be parked. It's marked as pink area in the app. If you return your bike outside the zone, you will be charged 320 CZK. No worries, app will tell you in advance to move the bike into the zone, so you don't have to pay anything extra.

Riding with Subscription

Where do I activate it?
Go you the Rekola app menu and tap Subscription button.

Subscription for only 195 CZK gives you unlimited number of rides up to 30 minutes. And it is valid across all cities with Rekola bikesharing in Czech Republic.

When do I pay?
Our Subscription is paid automatically each month on the same day you first activated it. Example: You'll activate it on March 24th, your prepaid period lasts until April 23rd. If you don't cancel it, next payment will occur on April 24th.

If the upcoming month doesn't have the day, the payment will occur sooner. Example: You'll activate it on March 31st, next payment will occur on April 30th. (April doesn't have 31 days). Next payment will be on May 31st.

You will pay for the Subscription only withing regular Rekola biking season: between March 21st and November 21st.

Have it under your control
You can find list of all payments under Settings and Tariff in Subscription section in Rekola mobile app. We will also inform you via email, if there is any change in your Subscription.

Simple cancellation
You can easily cancel your Subscription under Settings and Tariff in Subscription section. Just tap the button "Cancel Subscription".

When you cancel, you can still enjoy unlimited rides up to 30 minutes until the end of your prepaid period. Next payment will NOT occur and your tariff will automatically change to single rides.

You can cancel and activate the Subscription repeatedly as you need to throughout the year.

Rent 2 bikes with one account

For your partner or friends. Just rent your first bike, then tap the big pink button again and scan QR code from the sencond bike.

You can swipe between the bikes you have just rented. You can tell them appart by their number and name under the lock passcode.

Returning is also easy. Just return first bike and then repeat the process with second bike.

How to pay for rides?

Just enter your card into the app after registration (via payment gateway).

You will need to pay 1 CZK (we will refund it) at the begining to verify your card for future payments (rides, bike reservations etc.).

Payment gateway accepts most of debit and credit cards.

Bike reservation

You can reserve your bike in advance for 15 minutes. Open Rekola app, find the bike you'd like to rent and tap Reserve button.

What does the name Rekola mean?

We started with recycled bikes which were donated by other people (RE as recycled and KOLA as bikes in Czech, therefore REKOLA).

You can find new bikes in Prague, Brno and Liberec but other cities still use refurbished bikes. Btw every bike has its own name, you can look them up in the app :)

Need help?

Please contact Marta a Nina, they will gladly help you:
info@rekola.cz, Messenger or +420 778 099 878 (9am till 6pm)

Get Rekola free app and start riding!

You can also use mobile web or Messenger